Cancellation Rights



Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Seitz Kreuznach

GmbH, Planiger Str.34 Geb. 16, 55543 Bad Kreuznach, Germany,, phone: 0049-671-20299902) of your decision to

cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary

costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us),without undue

delay and not later than 14 days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide

evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise;

in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you

communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You will not have any right to cancel for:

- Contracts for the supply of goods that are made to the consumer’s

specifications or are clearly personalised.

- Contracts for the supply of goods which are liable to deteriorate or

expire rapidly.

- Contracts for the supply of sealed goods which are not suitable for return

due to health protection or hygiene reasons and were unsealed after



You can return your parcel directly to us at:


Seitz Kreuznach GmbH

Planiger Str. 34 Geb. 16

55543 Bad Kreuznach



or you can use our British postbox at:


Return Your Parcel

c/o Seitz Kreuznach GmbH

Building 4, Eaton Complex

Gatehouse Close


HP19 8DE



Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

- To Seitz Kreuznach GmbH, Planiger Str.34 Geb. 16, 55543 Bad Kreuznach, Germany,

- I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

- Ordered on [*] / re-ceived on [*]

- Name of consumer(s

- Address of consumer(s)

- Signature of consumer(s) (only if this for is notified on paper)

- Date

[*] Delete as appropriate

If you want to make use of your cancellation rights, you can download the necessary document here.

To open the PDF document please click the following link: Cancellation Rights Document Seitz Global

If you are unable to open the PDF, please click here to download Adobe Acrobat Reader